As a working leader of the Passenger Service group, the Team Captain will assume the responsibility and accountability of the team while leading, directing, motivating, evaluating and approving the work of the Passenger Service Agents.
The Reservations Sales Agent (RSA) is responsible for assisting guests with information regarding fares, flight schedules, routings and policies at Alaska Airlines (AS), Hawaiian Airlines (HA), Horizon Air (QX), Sky West (OO) and our Alliance partners. As a member of the reservations team, this individual contributor role verifies availability of space, confirms reservations and makes appropriate changes to reservations and tickets. This is a work at home, union represented position.
The Lounge Hospitality Host is responsible for coordinating the setup of food and beverage stations and maintaining cleanliness and inventory of airport lounges at Alaska Airlines. As a member of the lounge team, this individual contributor role ensures that the setup of the lounge meets expected quality standards to provide an exceptional experience for our guests.
The On-Call Concierge is responsible for fulfilling the lounge Host and Concierge duties as needed by coordinating the setup of food and beverage stations, maintaining cleanliness and inventory, resolving guest inquiries and assisting with travel arrangements, and serving drinks and meals at Alaska Airlines lounges. As a member of the lounge team, this individual contributor role provides an inviting and comfortable environment for members and guests through individualized interactions that create a hassle-free travel experience.
The Customer Service Agent is responsible for assisting guests with travel needs at Alaska Airlines (AS). As a member of the passenger service team, this individual contributor role responds to guest inquiries and performs various tasks in ticketing, check-in, and boarding areas. This is a union represented position.
The Ground Service Agent works in a fast-paced environment performing activities related to working on the airport ramp and keeping flights running smoothly and safely.
The Ramp & Customer Service Agent is responsible for above and below wing tasks which include guest interactions and ramp functions.
The Customer Service Agent is responsible for assisting guests with travel needs at Alaska Airlines (AS). As a member of the passenger service team, this individual contributor role responds to guest inquiries and performs various tasks in ticketing, check-in, and boarding areas. This is a union represented position.
The Customer Service Agent is responsible for assisting guests with travel needs at Alaska Airlines (AS). As a member of the passenger service team, this individual contributor role responds to guest inquiries and performs various tasks in ticketing, check-in, and boarding areas. This is a union represented position.
The Revenue Management Analyst works on a fast-paced team whose responsibilities include demand forecasting, revenue optimization, and analyzing changes in market conditions such as capacity, competition, schedules and fares. The Revenue Management team makes decisions in the development, implementation, and tracking of appropriate inventory allocation strategies and provide recommendations to generate revenue and push the business forward.
This role is responsible for owning the operation during their shift and executing on strategy to ensure a superior level of customer service that will delight our guests at Alaska Airlines (AS) and Hawaiian Airlines (HA). As a people leader, the Duty Manager of Station Operations, leads and establishes priorities for the team to deliver a remarkable guest experience, and uphold the utmost safety standards.
The Ramp & Customer Service Agent is responsible for above and below wing tasks which include guest interactions and ramp functions.
The Ramp Service Agent (RSA) works in a fast-paced environment performing below wing functions and keeping flights running smoothly and safely. This is a union represented position.
The Customer Service Agent is responsible for assisting guests with travel needs at Alaska Airlines (AS). As a member of the passenger service team, this individual contributor role responds to guest inquiries and performs various tasks in ticketing, check-in, and boarding areas. This is a union represented position.
The Director, Supply Chain Management, Operations provides project oversight for all major contracting activities for Operational divisions to ensure assignment of appropriate supply chain personnel to manage sourcing and vendor selection, negotiations, pricing, contract terms, warranties, and vendor management. This leadership role directs supply chain management activities for Alaska Air Group (AAG) and its subsidiaries. This role leads a team and develops a supply chain approach specific to each negotiation.
The Ramp & Customer Service Agent is responsible for above and below wing tasks which include guest interactions and ramp functions.
The Reservations Sales Agent (RSA) is responsible for assisting guests with information regarding fares, flight schedules, routings and policies at Alaska Airlines (AS), Hawaiian Airlines (HA), Horizon Air (QX), Sky West (OO) and our Alliance partners. As a member of the reservations team, this individual contributor role verifies availability of space, confirms reservations and makes appropriate changes to reservations and tickets. This is a work at home, union represented position.
The Senior Financial Analyst is a subject matter expert in Treasury analytics and business support for Alaska Airlines, Hawaiian Airlines and Horizon Air. As an individual contributor, this role exercises considerable judgment to make decisions for long-term Treasury and Finance strategy, including supporting the execution of the company’s fleet plan and capital allocation and hedging policies and provides recommendations to address a wide variety of critical Finance, Fleet, and Treasury-related subjects and projects.
The Ramp & Customer Service Agent is responsible for above and below wing tasks which include guest interactions and ramp functions.
The Manager Revenue Management is responsible for meeting unit revenue targets for a set of markets worth approximately $2B in annual coupon revenue and part of a broader team driving $10B in annual revenue for Alaska Airlines. As a people leader, this role leads and establishes priorities for a team of analysts to drive business process and revenue improvements.
The Inflight Services Training Specialist II role is responsible for developing solutions to processes for inflight training delivery team at Alaska Airlines. As an individual contributor, this role makes recommendations to improve aspects of the inflight services training program including scheduling, class logistics and resources, training requirements and records maintenance to ensure regulatory compliance.
The Stores Agent is responsible for processing orders and parts at Alaska Airlines (AS). As a member of the Stores team, this individual contributor role requisitions, receives, ships, warehouses, stores, disperses and records parts, equipment and supplies. This is a union represented position.
The Network Scheduling Analyst works on a fast-paced team whose responsibilities include building operationally feasible schedules and developing solutions to schedule planning and analysis activities. This role will have a specific focus on Alaska Air Group’s expanding international route portfolio. The Network Scheduling Analyst makes decisions in the development, implementation, and tracking of future international flight schedules and builds schedule scenarios that optimize commercial revenue goals and adheres to all global operational parameters and constraints. Successful candidates for this role excel in fast-paced ambiguous environments, dive deep into ops and commercial data, look around corners, and effectively manage diverse stakeholders.
The Ramp Service Agent- Air Freight works in a fast-paced environment performing below wing functions and keeping flights running smoothly and safely. This is a union represented position.
The Technology Compliance Program Manager is the primary subject matter expert in the technology compliance and vulnerability management domain. As an individual contributor, this role defines long-term strategy for the identification, assessment, prioritization, and remediation of security vulnerabilities across our technology environment and exercises considerable latitude and initiative to solve broad, complex problems.
The Principal Product Manager is a lead subject matter expert responsible for crafting the vision and backlog(s) for an assigned product area. As an individual contributor, this role presents options for the long-term strategy for a product portfolio to key stakeholders and exercises considerable latitude and initiative to solve complex problems. This role will work closely with business stakeholders, designers, and engineers to design, implement, test, and refine functionality for digital experiences. The Principal Product Manager also acts as a mentor to teammates and provides thought leadership for Alaska Air Group (AAG).
This role is responsible for executing on the strategy for digital services at Alaska Air Group (AAG) and its subsidiaries. As a people and technical leader, this role leads and establishes the priorities and people culture for software engineering teams to innovate, support engagement, retention and safety. Additionally, this role will focus on our technical and product health by modernizing our platform. This leader partners closely with scrum masters, product owners, product managers, product designers and user experience to define, refine and drive delivery, facilitate and own technical decisions.
This role is responsible for executing on the strategy for digital services at Alaska Air Group (AAG) and its subsidiaries. As a people and technical leader, this role leads and establishes the priorities and people culture for software engineering teams to innovate, support engagement, retention and safety. Additionally, this role will focus on our technical and product health by modernizing our platform. This leader partners closely with scrum masters, product owners, product managers, product designers and user experience to define, refine and drive delivery, facilitate and own technical decisions.
The Ramp Service Agent (RSA) works in a fast-paced environment performing below wing functions and keeping flights running smoothly and safely. This is a union represented position.
The Ramp & Customer Service Agent is responsible for above and below wing tasks which include guest interactions and ramp functions.
The Senior Marketing Manager for California is responsible for developing new and innovative marketing solutions to grow the California market – a key priority for the company. This individual contributor is a strategic voice on the Alaska Airlines Marketing team and acts as a thought partner to both the core marketing team and the regional in-market leadership team. This role will identify industry leading opportunities to engage communities and drive brand, revenue and loyalty goals in ways that only Alaska and Hawaiian can. As a strategic leader, the Senior Marketing Manager will develop unique marketing strategies and own the execution of marketing plans with a focus on creative opportunities to market at the speed of culture while also developing...
The Simulator Engineer is responsible for 24/7 Flight Simulator Training Device (FSTD) engineering coverage and resolves complex FSTD discrepancies through troubleshooting and repair utilizing fault finding techniques. As an individual contributor, this role supports engineering activities for the FSTDs, allowing Alaska Airlines to meet its current and future training objectives.
The Director, Direct Taxes, sets the long-term direct tax strategy and oversees the company’s direct tax compliance, state and federal audits, cash performance and the accounting for income taxes and related financial reporting at Alaska Air Group (AAG). As a people leader, this role establishes strategic goals and direction for a team of tax professionals to maintain accurate direct tax records, and to ensure timely preparation and filing of tax returns and SEC reporting.
The Fuel Operations Manager is a subject matter expert in into-plane fuel services and ensuring it is performed safely and in compliance with all operational, administrative and regulatory requirements for Alaska Airlines and Horizon Air. As an individual contributor, this role exercises considerable judgement to make decisions in Fuel Operation activities including vendor oversight, with a focus on quality and performance. Also providing recommendations to address and work cross-divisionally to analyze operational and safety impacts, develop mitigation plans, and review, approve, and implement operational changes.
The Procurement Analyst specializes in conducting in-depth research and analysis of supply chain-related data to support strategic decision-making and operational efficiency. This role involves gathering and evaluating data from various sources, including supplier performance metrics, market trends, inventory levels, and financial indicators. The Procurement Analyst collaborates with the Supply Chain team to identify cost-saving opportunities, assess supplier capabilities, manage supply chain risks, and drive continuous improvement in the supply chain process.
The Director, HR Business Partners inspires and leads a strategic business partner team, including programs, and scalable processes to support Alaska Airlines’ high-performance culture. This senior leader forges strong relationships with executive leadership in all divisions by listening, understanding needs, defining shared objectives, proactively consulting, and collaborating to meet organizational goals. They leads the strategy for the Business Partner team’s development and serves as leader and key subject matter expert on high-impact HR initiatives. This role executes strategy and sustainable processes to advance employee engagement and talent development.
The Director, Supply Chain Management (SCM), IT sets the long-term strategy and oversees the financial performance of all sourcing, contracting, and asset management activities for the IT & E-Commerce categories in Supply Chain Management for Alaska Air Group. As a people leader, this role establishes strategic goals and direction for a team to lead the organization and staff in developing and implementing sourcing management strategies and provide deep category and industry expertise to develop staff, drive strategic initiatives, and impact change across all levels of the organization. The Director effectively develops and proposes metrics to analyze supplier total cost to Alaska Air Group, while establishing and managing collaborative relationships across all...
The Director, Divisional Financial Planning & Analysis (FP&A) sets the long-term financial strategy and oversees financial performance at Alaska Airlines, working with division leadership to support the operation while containing costs. The Director, divisional FP&A is embedded in the division and acts as the CFO for the group to drive operating and capital expense discipline and value-added analysis.
The Senior IT Sarbanes-Oxley (SOX) Analyst is a subject matter expert in IT internal controls over financial reporting and leads the Controller department’s verification of IT SOX compliance annually for all of Alaska Air Group. As an individual contributor, this role exercises considerable judgement in leading testing of IT SOX controls on behalf of the Controller department, coordinates with the Company’s internal and external auditors, and reports on overall IT SOX status to key stakeholders within the business.
The SCM, Manager, is a subject matter expert in all phases of strategic sourcing projects and supplier performance activities for Alaska Air Group. As an individual contributor this role, defines the long-term strategy for supply chain management and exercises considerable latitude and initiative to make decisions in project assessment, strategy development, supplier evaluation, and negotiation of terms to meet quality, cost, and performance targets. The position is responsible for developing and overseeing relationships with internal customers and vendors to ensure company and divisional objectives are met. This Manager is a key stakeholder and decision-maker for all sourcing projects and supplier performance management for the Alaska Air Group fleets.
This role is responsible for executing on the strategy including leading contracting and supplier oversight efforts at Alaska Air Group. The role requires significant, broadscale negotiation experience to deliver required business outcomes via best-in-class sourcing and contracting deliverables. As a people leader, the Manager Supply Chain leads and establishes priorities for the team to achieve company and division goals, including project assessment, strategy development, vendor management, supplier evaluation, and negotiation of terms to meet quality, cost and performance targets.
