Inflight Services Training Specialist II

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you. 

The Inflight Services Training Specialist II role is responsible for developing solutions to processes for inflight training delivery team at Alaska Airlines.  As an individual contributor, this role makes recommendations to improve aspects of the inflight services training program including scheduling, class logistics and resources, training requirements and records maintenance to ensure regulatory compliance.

• With limited direction from leadership, prepare, execute, and award instructor bids and solve bid protests.
• Build and manage instructor and supervisor schedules and open time in selected scheduling tool.
• Create and collaborate on annual recurrent training calendar.
• Publish instructor communications in collaboration with Inflight Training Leadership.
• Provide administrative support to inflight training programs including but not limited to preparation of training support materials.
• Support Inflight Training teams with travel logistics as required.
• Manage SharePoint and Teams channel in support of Inflight Training teams.
• Take initiative to develop solutions to aspects of the inflight services training program including scheduling, class logistics and resources.
• Apply knowledge in the Alaska Airlines Flight Attendant Collective Bargaining Agreement and Code of Federal Regulations (CFR’s) for flight attendant scheduling legalities.
• Communicate frequently with managers, supervisors, inflight training delivery teams to provide timely information.
• Develop and maintain various System Operating Procedures (SOP) and takes a proactive role to ensure all new procedures are added and appropriate adjustments completed in a timely manner.
• Prepare all Initial Training (IT) pre-class and personnel paperwork and logistics.

Required

• 2 years of experience in aviation project management, aviation scheduling, or related area. 
• Bachelor’s degree or an additional two years of relevant training/experience in lieu of this degree.
• Experience successfully managing multiple projects and tasks to completion at once.
• Detail oriented and highly organized, with ability to multi-task and work independently with limited guidance in a fast-paced environment.
• Effective communication (e.g., verbal, written, and listening) and interpersonal skills to all levels of the company.
• Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook, SharePoint), SmartSheet and JCTE software systems
• Ability and willingness to work a flexible schedule (e.g., shifts work, holidays, weekends, etc.).
• High school diploma or equivalent is required.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Preferred

• Customer service experience.
• Project management experience.

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Horizon employees. Alaska/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Note: We don’t typically hire at the top of the range.

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off
   

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Equal Employment Opportunity Policy Statement  

It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.   

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.  

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”).  All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.   

To implement this policy, we will: 

(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; 
(2) Ensure that employment decisions are based only on valid job requirements; and 
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. 

Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions  of VEVRAA. 

Government Contractor & Department of Transportation (DOT) Regulations 
Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.