Job Listings

The Ramp & Customer Service Agent is responsible for above and below wing tasks which include guest interactions and ramp functions. 

The Customer Service Agent is responsible for assisting guests with travel needs at Alaska Airlines (AS). As a member of the passenger service team, this individual contributor role responds to guest inquiries and performs various tasks in ticketing, check-in, and boarding areas. This is a union represented position. 

The Lounge Hospitality Host is responsible for coordinating the setup of food and beverage stations and maintaining cleanliness and inventory of airport lounges at Alaska Airlines. As a member of the lounge team, this individual contributor role ensures that the setup of the lounge meets expected quality standards to provide an exceptional experience for our guests.

The Lounge Concierge is responsible for checking in lounge guests, resolving guest inquiries and assisting with travel arrangements, and serving drinks and meals at Alaska Airlines lounges. As a member of the lounge team, this individual contributor role provides an inviting and comfortable environment for lounge members and guests through individualized interactions that create a hassle-free travel experience.

The Copywriter is responsible for developing communications that educate, align, and inspire frontline airport employees from Alaska Airlines (AS), Horizon Air (QX), and business partners. As an individual contributor, this role develops solutions to clearly and effectively communicate policies, business processes, and strategic initiatives for Airport Operations and Customers Service (AOCS) in a way that connects with station teams.

The Engineer – Powerplant (Fleet) provides world-class customer service while keeping safety and compliance the top priorities. This Individual contributor position manages all aspects of Alaska Airlines’ (AS) Powerplant program.

The Ramp & Customer Service Agent is responsible for above and below wing tasks which include guest interactions and ramp functions. 

This Cargo Service Agent role works in a warehouse environment assisting customer with cargo needs such as answering inquires, computing cargo rates, initiate and complete cargo bookings, and security screenings.

The Ramp & Customer Service Agent is responsible for above and below wing tasks which include guest interactions and ramp functions.

The Principal Technical Program Manager is the lead subject matter expert in driving cross-cutting initiatives across the organization. This individual contributor role will exercise considerable judgement to define long-term strategy in ways to standardize, ensure execution is efficient and consistent, and set accountability by tracking progress, resolving dependencies, evaluating risks and communicating status to upper management and project stakeholders.

The Principal Cybersecurity Governance Manager, Project Management is responsible for project management within the Cybersecurity team. As an individual contributor, this role defines long-term strategy for cybersecurity project management and is responsible for overseeing multiple complex and technically critical projects. This individual is also responsible for developing reporting, dashboards and metrics for cybersecurity projects and driving efficiencies to improve project management and project visibility across the Cybersecurity team.

The Manager, Quality Assurance is responsible for executing on the strategy for quality assurance programs for Alaska Airlines and Horizon Air’s four main operating divisions: Flight Ops, Dispatch, Inflight, Maintenance and Airports. As a people leader, the Manager, QA leads and establishes priorities for the team to understand processes, identify and audit process risks, assess operational performance and compliance, monitor emerging risks, and maintain rigorous standards of audit methodology.

The Senior Product Manager is a subject matter expert responsible for crafting the vision and backlogs across multiple product verticals. As an individual contributor, this role presents options for the long-term strategy for their products to key stakeholders and exercises considerable judgement and initiative to solve complex problems. This role will work closely with business stakeholders and external vendors to deliver features that support company objectives. The ideal candidate can support and maintain multiple legacy applications while managing a roadmap of new initiatives aimed at modernizing those legacy applications.

The Ramp Service Agent (RSA) works in a fast-paced environment performing below wing functions and keeping flights running smoothly and safely. This is a union represented position. 

The Ramp & Customer Service Agent is responsible for above and below wing tasks which include guest interactions and ramp functions. 

The Ramp Service Agent (RSA) works in a fast-paced environment performing below wing functions and keeping flights running smoothly and safely. This is a union represented position. 

The Senior Corporate Counsel is the subject matter expert and thought leader in commercial matters for the Alaska Air Group (AAG) companies. As an individual contributor, this role designs and implements innovative solutions to support multiple business units in a variety of transactions and counseling work at Alaska Air Group (AAG).

The Corporate Counsel is a subject matter expert and thought leader in commercial matters for the Alaska Air Group (AAG) companies. As an individual contributor, this role defines long-term strategy for the in-house legal team and exercises considerable latitude and initiative to support multiple business units in a variety of transaction and counseling work.

The Call Center Technology Program Manager is a subject matter expert in leading and managing voice/omni channel contact routing, call center desktop systems and telephony carrier routing plans which are required for successfully running the Alaska Airlines contact center operations. As an individual contributor, this role exercises considerable judgment to execute a comprehensive technology roadmap that supports the contact center’s goals and objectives.