Job Listings

The Principal Cybersecurity Governance Manager, Project Management is responsible for project management within the Cybersecurity team. As an individual contributor, this role defines long-term strategy for cybersecurity project management and is responsible for overseeing multiple complex and technically critical projects. This individual is also responsible for developing reporting, dashboards and metrics for cybersecurity projects and driving efficiencies to improve project management and project visibility across the Cybersecurity team.

The Manager, Quality Assurance is responsible for executing on the strategy for quality assurance programs for Alaska Airlines and Horizon Air’s four main operating divisions: Flight Ops, Dispatch, Inflight, Maintenance and Airports. As a people leader, the Manager, QA leads and establishes priorities for the team to understand processes, identify and audit process risks, assess operational performance and compliance, monitor emerging risks, and maintain rigorous standards of audit methodology.

The Ramp Service Agent (RSA) works in a fast-paced environment performing below wing functions and keeping flights running smoothly and safely. This is a union represented position. 

The Ramp & Customer Service Agent is responsible for above and below wing tasks which include guest interactions and ramp functions. 

The Ramp Service Agent- Air Freight works in a fast-paced environment performing below wing functions and keeping flights running smoothly and safely. This is a union represented position. 

The Ramp Service Agent (RSA) works in a fast-paced environment performing below wing functions and keeping flights running smoothly and safely. This is a union represented position. 

As a working leader of the Passenger Service group, the Team Captain will assume the responsibility and accountability of the team while leading, directing, motivating, evaluating and approving the work of the Passenger Service Agents. 

The Ramp & Customer Service Agent is responsible for above and below wing tasks which include guest interactions and ramp functions. 

The Fuel Efficiency Program Director is a subject matter expert and thought leader responsible for implementing business transformational programs that contribute to the achievement of new annual goals and long-term strategic plans. The Program Director will create and execute strategies by leveraging fuel efficiency levers through a more programmatic approach by partnering with cross-functional teams to ensure work output leads to enhanced efficiency and successful achievement of focused initiatives. This position will report to the VP of Flight Operations.

The Senior Media Strategist is both a subject matter expert in integrated media as well as a data-driven marketer with an analytics background. As an individual contributor, this role defines long-term media strategies and is responsible for executing, optimizing, and reporting on our paid media plans ensuring alignment with overall business goals. This role serves as the frontline internal media expert and demonstrates the ability to influence across marketing and cross-functional teams within the commercial organization. The Senior Media Strategist will lead the strategic planning and daily management of our media agency partners across brand and performance marketing.

The Ground Support Equipment Mechanic is responsible for Ground support equipment repairs at Horizon Air. As a member of the Ground Support team, this individual contributor role ensures properly maintained ground equipment.

The Ramp & Customer Service Agent is responsible for above and below wing tasks which include guest interactions and ramp functions. 

The Senior Corporate Counsel is the subject matter expert and thought leader in commercial matters for the Alaska Air Group (AAG) companies. As an individual contributor, this role designs and implements innovative solutions to support multiple business units in a variety of transactions and counseling work at Alaska Air Group (AAG).

The Corporate Counsel is a subject matter expert and thought leader in commercial matters for the Alaska Air Group (AAG) companies. As an individual contributor, this role defines long-term strategy for the in-house legal team and exercises considerable latitude and initiative to support multiple business units in a variety of transaction and counseling work.

The Network Scheduling Analyst works on a fast-paced team whose responsibilities include developing solutions to schedule planning and analysis activities at Alaska Airlines and Horizon Air. The Network Scheduling team makes decisions in the development, implementation, and tracking of future flights.

The SMS Program Specialist supports the Safety Management System (SMS), related safety programs, safety related investigations and communications for the Maintenance and Engineering (M&E) at Horizon Air. As an individual contributor this role is responsible for developing solutions to improve maintenance safety reporting programs, tracking of corrective actions, and promotion of aviation safety.

The Senior Manager of Loyalty Growth and Engagement is responsible for driving revenue through the development and execution of innovative strategies to acquire new loyalty members/credit accounts and engage existing loyalty members/credit cardholders. As a people leader, this role establishes priorities for a team of channel owners, partnering closely with loyalty, alliance, and sales teams.

The role of the Customer Service Agent is to create an airline that people love. This is accomplished by engaging guests with care and creating remarkable experiences while assisting with travel needs. As a member of the customer service team at Alaska Airlines, you will respond to guest inquiries and perform various tasks in the lobby check-in, gate, and baggage areas. This is an individual contributor role and a union represented position.

The Call Center Technology Program Manager is a subject matter expert in leading and managing voice/omni channel contact routing, call center desktop systems and telephony carrier routing plans which are required for successfully running the Alaska Airlines contact center operations. As an individual contributor, this role exercises considerable judgment to execute a comprehensive technology roadmap that supports the contact center’s goals and objectives.

The Manager, Call Center Ops & Workforce Planning leads a team that is responsible for the operational performance and real time oversight of call center systems, incoming volume, staffing levels and workforce planning for the Reservation Call Centers, Central Baggage Services, Customer Care, and Passenger Record Support totaling over 1350 representatives. The Manager is responsible for managing a 24/7 operation and meeting KPIs for each line of business. The Manager Call Center Ops & Workforce Planning fosters an environment where all employees feel valued, connected, and committed to Alaska Airlines.