Change Management Program Manager

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

The Change Management Program Manager is the sole subject matter expert in people-centric change management tools and processes across Alaska Airlines. As an individual contributor, this role defines the long-term strategy for change management and employee enablement, while exercising considerable latitude and initiative to directly lead others in change work and drive results in alignment with business objectives with particular emphasis on high-impact technology and AI transformations. 

• Develops and executes Alaska Airlines change and enablement approach, adapting the company’s foundational change disciplines. 
• Leads large-scale change work, including completing complex assessments, documenting change plans, facilitating workshops and decision-making, creating change materials, and establishing and monitoring readiness and adoption metrics. 
• Manages a portfolio of change management work, which may include aligning change workstreams, allocating tasks and resources, ensuring stakeholder satisfaction, and being accountable for achieving business objectives. 
• Leads cross-divisional teams to develop and implement change strategies that deliver significant and successful changes to the business. 
• Partners with the director to define the long-term strategy for change management and employee enablement, with emphasis on changes that have high impact on business performance. 
• Builds and maintains strong relationships across the company to ensure alignment and success of the most impactful and highest-priority change work. 
• Influences across the company and several levels up to promote a continuous improvement and AI-forward culture, including building change and AI-adoption capabilities. 
• Maintains expertise in change management and employee enablement techniques and leading practices — including emerging practices for AI adoption and responsible AI — and works with management to facilitate strategic direction. 
• Develops and maintains Alaska Airlines change management methodology, tool sets, courses, and AI-specific enablement assets, including prompt libraries, playbooks, and coaching guides, and establishes and monitors tiered AI adoption metrics to recommend reinforcement and hypercare activities for sustained utilization and value. 
• Partners with the director to prioritize requests, load level work, and manage Statement of Work (SOW) outcomes and deliverables for contractors and temporary staff in alignment with priorities. 
• Provides change management expertise to project managers, contractors, and less-experienced resources. 
• Builds and leads change champion and advocate networks and the Change Management community of practice to share best practices, drive peer-to-peer influence, and surface workflow improvements and adoption barriers from the front line. 

Required  

• 7 total years of experience in change management, project management, organizational development, Lean/Six Sigma process improvement, or related experience, including 4 years leading change as a Change Manager and at least 1 year leading complex cross-divisional or enterprise-wide change. 
• Bachelor’s degree with a focus in business administration, organizational development, or a related discipline, or an additional two years of training/experience in lieu of this degree. 
• Proven change management skills and the ability to apply research and best practices to existing business problems. 
• High school diploma or equivalent. 
• Minimum age of 18. 
• Must be authorized to work in the U.S. 

Preferred 

• Experience in a leadership role managing programs or portfolios that directly affect multiple organizations, departments, and/or the entire company. 
• Experience developing change management capability throughout an organization. 
• Experience leading change management for technology or digital transformations, ideally including AI, automation, or advanced analytics implementations. 
• Familiarity with AI adoption practices, such as role-based enablement, responsible AI use, prompt and playbook development, and AI adoption measurement. 
• Certification in change management, project management, or process improvement. 
• Experience in project management or process improvement. 
• Demonstrated ability to develop strong relationships with senior leaders to effectively influence and collaborate to meet organizational needs. 

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees. Alaska/Hawaiian/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Note: We don’t typically hire at the top of the range.

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Annual bonus plans
• Generous holiday and paid time off
   

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Equal Employment Opportunity Policy Statement  

It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.   

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.  

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”).  All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.   

To implement this policy, we will: 

(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; 
(2) Ensure that employment decisions are based only on valid job requirements; and 
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. 

Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions  of VEVRAA. 

Government Contractor & Department of Transportation (DOT) Regulations 
Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.