Senior Quality Control Specialist GSE

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

The Sr. Quality Control Specialist, Ground Support Equipment functions as a subject matter expert within the Ground Support Equipment (GSE) Team at Alaska Airlines and Horizon Air. As an individual contributor, this role exercises considerable judgment in developing and overseeing quality control programs as well as performing complex quality control audits of vendors performing maintenance activities on Ground Support Equipment owned by Alaska Airlines (AS).

• Acts as a subject matter expert, partners with the Regional Manager, Ground Support Equipment to develop and oversee quality control programs.
• Monitors work-in-progress to ensure all vendor workmanship is of acceptable quality and that all work is accomplished in accordance with the work scope, on time and in compliance with applicable specifications.
• With minimal direction from leadership, exercises considerable judgement to conduct complex reviews, investigations, and a variety of quality control audits to facilitate improvement in processes that support GSE operations.
• Collaborates with auditees in an effective manner working with all levels of GSE leadership and vendor maintenance providers to collect compliance data to help support their process improvements.
• Conducts follow-up checks, monitors development and verifies implementation and effectiveness of corrective actions.
• Reviews root cause analysis to identify process level breakdowns.
• Understands business processes and key controls to mitigate operational and safety risks.
• Leads and assists with ad hoc departmental/administrative and project-based initiatives.

Required

• 4 years of practical Ground Support Equipment (GSE) experience, including either 1 year supervising GSE technicians or 1 year performing quality control audits.
• Bachelor’s degree, or an additional two years of relevant training/experience in lieu of this degree.
• Thorough understanding of airline safety and operating standards, as well as a thorough understanding of GSE operations.
• Strong capability in problem solving, planning, organizational, and analytical skills.
• Strong ability to balance and effectively manage multiple project/demands.
• Proficiency with Microsoft Office (Word, PowerPoint, and Excel).
• Ability to travel up to 75%.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Preferred

• Automotive Service Excellence (ASE) Certification.
• Technical trade school in repair and maintenance.
• Electric powered vehicle experience.
• Bachelor’s degree, or an additional two years of relevant training/experience in lieu of this degree.

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees. Alaska/Hawaiian/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Note: We don’t typically hire at the top of the range.

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Annual bonus plans
• Generous holiday and paid time off
   

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated. 

Equal Employment Opportunity Policy Statement  

It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.   

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.  

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”).  All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.   

To implement this policy, we will: 

(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; 
(2) Ensure that employment decisions are based only on valid job requirements; and 
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. 

Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions  of VEVRAA. 

Government Contractor & Department of Transportation (DOT) Regulations 
Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.