Director Baggage Operations Support

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you. 

The Director, Baggage Operations Support sets the long-term strategy and oversees the financial performance of baggage operations support and passenger renumeration programs for Airport Operations & Customer Service (AOCS) at Alaska Airlines (AS), Hawaiian Airlines (HA), and Horizon Air (QX). As a people leader, this role establishes strategic goals and direction for a team of leaders and individual contributors to ensure industry-leading standards of baggage compliance and quality are maintained.

• Establish strategic goals, direction, and budget for the baggage operations support department, including Central Baggage Service (CBS) and baggage encoding teams, to ensure high standards of compliance are maintained across global network.
• Set the long-term strategy for passenger remuneration programs.
• Ensure accurate collection and reporting of Department of Transportation (DOT) baggage data.
• Oversees CBS vision, operational and warehouse management to ensure regulatory requirements are met, and operational/financial targets are achieved.
• Oversee third party passenger remuneration vendors to ensure systems and processes are working as designed, while analyzing the program and making enhancements and adjustments as needed.
• Partner with station leaders on meeting passenger remuneration budget numbers and launching new products. 
• Influence station leaders and stakeholders to support mishandled baggage rate (MBR) goals.
• Develop people through effective performance management and ongoing feedback, focusing on fostering strategic and systems thinking, development of talent, and succession planning across teams and disciplines
• Shape the team through action, presence, and reinforcement of behaviors

Required

• 8 years of operations management with experience and understanding of Alaska Air Group (AAG) baggage policies and performance, and/or experience in regulatory compliance.
• 5 years of leadership experience, with at least 2 of those years directly leading people.
• Bachelor's degree, or an additional two years of relevant training/experience in lieu of this degree.
• Ability to develop new ideas to improve safety, compliance and efficiency.
• Ability to present complex problems and situations to senior/executive leadership and to drive resolutions with limited guidance.
• Demonstrated ability to influence and drive change cross-divisionally for mutually beneficial strategic and operational impact.
• Strong communication (e.g., verbal, written, presentation) and interpersonal skills, with the ability to create collaborative relationships that drive outcomes in the best interest of the company, with others in the organization, and with key external business partners.
• Exceptional integrity, with impeccable ethics in safety and compliance.
• Innovative, apolitical, resilient, fact-based and creative solutions-focused mindset, with ability to thrive in a rapidly-changing, collaborative environment and to manage conflict.
• Demonstrated ability to quickly scope situations, develop an accurate understanding of risks, and develop plans responsive to those risks.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

The pay range and total target compensation package listed above is the expected pay offered for this position at the start of employment. Your pay will be based on multiple factors, including and not limited to location, your relevant experience/level, experience level, and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees. Alaska/Hawaiian/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Note: We don't typically hire at the top of the range. 

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air with high priority status 
• Select number of confirmed travel credits provided annually 
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Annual bonus plans
• Generous holiday and paid time off 

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated. 

Equal Employment Opportunity Policy Statement  

It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.   

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.  

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”).  All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.   

To implement this policy, we will: 

(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; 
(2) Ensure that employment decisions are based only on valid job requirements; and 
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. 

Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions  of VEVRAA. 

Government Contractor & Department of Transportation (DOT) Regulations 
Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.