Manager Workers Compensation

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you. 

The Manager Workers Compensation is responsible for mitigating Alaska Airlines’ exposure to workers risk by formulating, developing, and leading workers compensation claims and litigation related activities, as well as driving down the total cost of risk managing workers compensation insurance and financing activities.  As a people leader, the Manager, Workers Compensation is responsible for developing and executing the strategy and priorities for the team by leading the investigative and negotiation approaches and identifying key internal stakeholders and appropriate vendor partners to mitigate the financial risk of workers compensation claims to the organization.   

• Establish strategic goals and direction for Company-wide workers compensation claims management and mitigation with a multi-year horizon, focused on resolution innovation and cross-divisional progressive improvement. 
• Directs a program to ensure the proper and efficient handling of workers compensation claims, gathering data on claims for both record keeping and loss forecasting purposes, and estimating the financial value of claims. 
• Assess direct team and contractor team developmental needs while identifying training solutions to develop claims professionals that are fact finders, risk- focused, willing to seek solutions and unwavering in matters of compliance and safety. 
• Lead highly complex workers compensation insurance and risk management activities for Alaska Air Group and its subsidiaries. 
• Ensure all claims are investigated, managed and resolved with Company fiduciary interests at the forefront. 
• Guide teams across the organization in assisting in the resolution of claims and guides the direction for improvement and learning lessons from individual claims. 
• Lead multiple streams of vendor teams and attorney partners in the Company’s insurance claim resolution process. 
• Manage Company and outside counsel response to insured litigation.   
• Develop and provide worker’s compensation related insurance renewal presentations to prospective insurers during yearly policy renewals. 
• Collaborate with vendors and Company actuaries to accurately forecast annual worker’s compensation budgets. 
• Partner with Company accounting teams to manage monthly workers compensation and insurance reconciliations. 
• Lead quarterly state workers compensation reporting processes and ensure Company compliance with reporting regulations. 
• Ensure vendors payments throughout the workers compensation program are audited and paid timely. 
• Develop and manage front line relationships and strategy to inform business partners of workers compensation claim support and proper claim protocols.  
• Special attention is paid to emerging risks and trends with an expectation to educate stakeholders on appropriate responses.  In addition to an internal team, this position sources and leads multiple vendor partners throughout the entire Alaska Airlines footprint. 
• Contribute to the development and management of processes and procedures to ensure accurate insurance policy and claim records are kept pursuant to company objectives and requirements. 
• Promote a high-performance culture by cultivating and motivating direct/indirect reports through coaching, mentoring and by providing regular and meaningful feedback. 
   
   

Required 

• 5 years of experience in workers compensation or risk management with strong working knowledge of insurance underwriting, claims adjusting and reserving complex claims. 
• 2 years of leadership experience. 
• Bachelor’s degree, or an additional two years of relevant training/experience in lieu of this degree. 
• Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook). 
• High school diploma or equivalent. 
• Minimum age of 18. 
• Must be authorized to work in the U.S.  

Preferred  

• Performance management and process improvement experience. 
• Risk Management certification. 
• Juris Doctor or paralegal certification. 
• A Master’s degree.  
• Proven ability to quickly understand complex processes, effectively scope assessments, and lead high energy, success-oriented teams. 
• Ability to provide claims and insurance policy consultation, within area of responsibility. 
• Understanding of insurance principles, insurance renewal processes, and claims reserving processes. 
• Proven track record of prioritizing and executing multiple deliverables and demands. 
• Demonstrated ability to build influence across multiple departments around company strategies. 
• Proficient presentation skills, including verbal and written communication. 
• Demonstrated analytical and problem-solving skills. 
• Excels at change management and challenging the status quo. 

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees. Alaska/Hawaiian/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Note: We don’t typically hire at the top of the range.

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Annual bonus plans
• Generous holiday and paid time off
   

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Equal Employment Opportunity Policy Statement  
It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.   

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.  

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”).  All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.   

To implement this policy, we will: 

(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; 

(2) Ensure that employment decisions are based only on valid job requirements; and 

(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. 

Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions  of VEVRAA. 

Government Contractor & Department of Transportation (DOT) Regulations 
Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.