Senior Network Reliability Engineer

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

The Senior Network Reliability Engineer is a subject matter expert in network design. As an individual contributor, this role exercises considerable judgment to make decisions in executing life cycle processes for network equipment and provide recommendations to ensure optimal network utilization. 

• Build, develop and implement automation to improve the reliability of the network meeting business SLA objectives.  
• Design, test and deliver scripts to automate manual operational work. 
• Implement perimeter network security controls and participate in incident response. 
• Act as a subject matter expert in the development of detailed network design artifacts including design, network diagrams, and low-level network configuration. 
• Manage operational sustainment of the network, including fielding user requests, system-initiated tickets, network incidents, and escalations, providing 24x7 on-call support as needed. 
• Manage and execute life cycle process for network equipment, including OS patching and upgrades 
• Develop and implement resilient network backup and recovery to maintain reliable network operating system and tools (e.g., Solarwinds). Review and react to monitoring alerts, logs, and alarms. 
• Help define best practices for network management systems, including recommendations for key performance indicators and alert thresholds. 
• Analyze data traffic patterns within network infrastructure, detecting operational problems and recommending changes to ensure optimal network utilization. 
• Install and configure enterprise network devices, including routers, switches, wireless access points, firewalls, and remote access concentrators; work directly with customers to resolve incidents. 
• Drive network deployment projects by creating work break-down structures, work instruction packages, and track to completion all network deliverables for the project. 
• Lead in the development and production of complex documentation for installation, network topology, and troubleshooting of communications hardware or software. 
• Regularly monitor all network devices to enable rapid issue resolution and reporting metrics as needed. 

Required

• 4 years of experience in: 
  
  • Designing, deploying, and operating modern data center fabric architectures (EVPN-VXLAN), and managing enterprise-scale network environments using Juniper (Junos), Cisco (IOS/NX-OS), BGP routing, and Fortinet firewalls. 
  • Configuring and managing F5 BIG-IP platforms (LTM & GTM), including load balancing, traffic management, and DNS/GSLB services in enterprise environments. 
  • Designing and implementing cloud networking in Microsoft Azure, including VNets, VNet peering, load balancing, application gateways, and hybrid connectivity (VPN/ExpressRoute) or AWS.  
  • Troubleshooting complex network issues across L2 through L7, including packet capture analysis, traffic flow validation, and root cause analysis in distributed environments.   
  • Implementing and operating network observability, monitoring, alerting, and incident response processes, including driving faster MTTR improvements. 
• Bachelor’s degree with a focus in computer science or related area; or an additional 2 years in lieu of this degree. 
• Cisco Certified Network Professional (CCNP) and Cisco Certified Internetwork Expert (CCIE) certifications. 
• High school diploma or equivalent. 
• Minimum age of 18. 
• Must be authorized to work in the U.S.  

Preferred 

• 2 years of experience automating network infrastructure using tools like Ansible, Terraform, Python and GIT including development of reusable playbooks/modules and CI/CD pipelines. 
• Familiarity with ITIL process and procedures. 
• Experience with SolarWinds, Infoblox and similar network management tools. 
• Knowledge of QoS, DSCP, and traffic engineering for VoIP. 
• Knowledge and experience with Juniper MIST. 
• Familiarity with cellular technology, theory and application, including modern mobile devices and apps. 
• Working knowledge of infrastructure components; cloud, compute, database and storage. 
• Experience diagnosing performance issues in complex distributed applications. 

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees. Alaska/Hawaiian/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Note: We don’t typically hire at the top of the range.

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Annual bonus plans
• Generous holiday and paid time off
   

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Equal Employment Opportunity Policy Statement  

It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.   

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.  

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”).  All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.   

To implement this policy, we will: 

(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; 
(2) Ensure that employment decisions are based only on valid job requirements; and 
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. 

Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions  of VEVRAA. 

Government Contractor & Department of Transportation (DOT) Regulations 
Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.