Manager Ground Training, Policies, and Procedures

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places. 
 

The Manager Station Training, Policy and Procedure is responsible for executing on the strategy for station training, policy, and procedure at Horizon. As a people leader, this role leads and establishes priorities for the team to develop, document, and communicate company and regulatory policies and procedures, and to oversee ground training for the Customer Service division to ensure compliance with safety, company, and regulatory requirements.

• Lead team and establish priorities of ground policy and procedure activities for Horizon stations to ensure safe and consistent execution of aircraft loading instructions by station personnel in alignment with company objectives and regulatory compliance.
• Execute on strategy for station training, policy, and procedure with a 6–12 month horizon, ensuring continuous improvement and compliance across the division.
• Make decisions related to airports’ policy and procedures while collaborating cross-divisionally to maintain alignment and operational efficiency.
• Develop people through effective performance management and ongoing feedback, focusing on delegation for stretch assignments, team growth, capacity building, and time management.
• Shape culture of the team through action, presence, and reinforcement of behaviors that promote safety, accountability, and collaboration.
• As the SMS Liaison, set the tone for safety within the division by partnering with senior leaders, Core SRA Facilitators, Core SMEs, and front-line teammates, and manage facilitation, documentation, monitoring, and continuous improvement of the Safety Management System (SMS).
• Prepare for and facilitate the division Data Analysis Group (DAG) and Safety Review Board (SRB) to ensure proactive risk management and compliance. Assign and track actions as necessary.
• Identify, evaluate, and communicate policies and procedures to promote compliance and efficiency, partnering with stations and internal departments to interpret and implement new regulatory requirements, security directives, and FAA guidance.
• Collaborate with IT and cross-divisional teams to develop updates and enhancements for applications used by Ramp and Load Coordinator personnel, and consult on new processes, systems, and procedures impacting ground operations.
• Conduct ongoing evaluation of policy-related processes, system impacts, and station tools, resolving issues and reporting to senior leadership while contributing to long-term strategy for ground operations and safety.

Required

• 5 years of experience in a role focused on training, policy, procedures, or a combination of these disciplines.
• 2 years of leadership experience.
• Bachelor’s degree or an additional two years of relevant training/experience in lieu of degree.
• Exceptional written and verbal communication skills, with the ability to present complex material clearly and effectively.
• Proficiency in Microsoft Word, Excel, and related applications; ability to learn and adapt to new systems.
• Strong analytical and problem-solving skills with the ability to develop aviation policies and procedures aligned with company objectives.
• Proven ability to work independently and collaboratively in a fast-paced, multi-task environment.
• Effective time management and prioritization skills to meet deadlines and manage competing priorities.
• Demonstrated skill in navigating ambiguity and adapting to shifting priorities in a fast-paced environment.
• Ability to travel at least 10% annually.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Preferred

• Experience in aviation operations, ground handling, or station management with a strong understanding of FAA regulations.
• Demonstrated ability to lead cross-functional projects and influence stakeholders across multiple departments.
• Advanced proficiency in data analysis and reporting tools to support safety and compliance initiatives.
• Strong strategic thinking and problem-solving skills, with a track record of driving process improvements.
• Experience developing and delivering training programs for operational teams.

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

This positon has the flexibility to be based in SEA or PDX. The salary range will vary dependng on where the new hire is based.

Salary range for PDX: 

$71,600 - $107,400

Salary range for SEA:

$78,750 - $118,150

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees. Alaska/Hawaiian/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Note: We don’t typically hire at the top of the range.

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off
   

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated. 

Equal Employment Opportunity Policy Statement  

It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.   

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.  

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”).  All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.   

To implement this policy, we will: 

(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; 
(2) Ensure that employment decisions are based only on valid job requirements; and 
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. 

Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions  of VEVRAA. 

Government Contractor & Department of Transportation (DOT) Regulations 
Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.