Supervisor Cargo Operations

Alaska Air Cargo has the most extensive air cargo operation of any passenger airline on the West Coast and transport more than 1,180 million pounds of cargo annually. Our award-winning team has loyal customers across the country, especially those in rural Alaskan communities who depend on our cargo services. We transport everything from pets and personal belongings, to fresh produce, medical supplies, and vehicles. We’re a close-knit team that enjoys delivering dependable performance to our customers.

The Supervisor Cargo Operations oversees the execution of cargo movement and regulatory compliance at the warehouse for Alaska Airlines Air Cargo. As a people leader, the Supervisor of Cargo Operations leads and establishes priorities for Customer Service Agents (CSAs) and Ramp Service Agents (RSAs) and assists with customer relations to ensure cargo operation standards are maintained or exceeded.

• Supervise the execution of cargo movement and regulatory compliance at the warehouse.
  • Investigate and report operational performance and compliance issues and propose solutions for how to avoid such issues in the future and improve performance.
  • Ensure tools and equipment are available and working for employees to perform job functions effectively and remove other obstacles facing work groups (e.g., follow-up with ITS, facilities and airport as needed).
  • Monitor compliance with regulatory agencies (TSA, FAA, US Customs and Border Protection), and company regulations, and periodically review applicable documents.
  • Supervise customer relations (e.g., customer complaints, lost and found, special customer arrangements) and ensure customer service standards are maintained or exceeded.
• Supervise the activities of all cargo agents (e.g., Customer Service Agents and Ramp Service Agents) in scheduling, training, attendance, discipline, contract administration, and performance.
• Develop agents through effective performance management and ongoing feedback focusing on delegation, coaching, growing, and developing the team for capacity and growth, managing performance of individuals in executing tasks, and time management.
• Influence culture of the station through action, presence, and reinforcement of behaviors.
• Represent Alaska Airlines cargo operations at various meetings with the Port and other airlines.

Required

• 3 years experience in Cargo Operations, Airline Operations or related experience.
• A Bachelor’s degree, or an additional 2 years of experience in lieu of this degree.
• Ability to lead, motivate, and successfully communicate with a diverse workgroup and with other internal departments and teams.
• Proven ability to communicate with others effectively and tactfully.
• Ability and willingness to work a flexible schedule (e.g., weekends, holidays, and non-standard shifts).
• Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).
• Depending upon your work location, you may be required to obtain USPS Mail Handling Certification.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Preferred

• Knowledge of SABRE/iCargo and company policy.
• Experience coaching and counseling employees on performance related issues.
• Experience as a supervisor, acting supervisor or lead.
• Experience scheduling shift work and administering budget controls.

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees. Alaska/Hawaiian/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Note: We don’t typically hire at the top of the range.

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off
   

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated. 

Equal Employment Opportunity Policy Statement  

It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.   

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.  

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”).  All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.   

To implement this policy, we will: 

(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; 
(2) Ensure that employment decisions are based only on valid job requirements; and 
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. 

Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions  of VEVRAA. 

Government Contractor & Department of Transportation (DOT) Regulations 
Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.