Change Management Program Manager

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

The Change Management Program Manager, is the sole subject matter expert in the design and improvement of existing processes and tools across Alaska Airlines. As an individual contributor, this role defines long-term strategy for design and improvement processes and exercises considerable latitude and initiative to solve change management practices that drive commercial and operational results and behavioral changes.

• Partners with the director to define long-term strategy for continuous-improvement processes and change leadership that have high impact on business performance.
• Exercises considerable latitude and initiative to analyze current processes and/or implementation strategies to identify issues and opportunities, including assessment of structure, governance, capabilities, process quality, efficiency and effectiveness, measurement, training, readiness and communication.
• Designs and makes decisions on new processes and change management approaches, as warranted, to meet the objectives of the prioritized programs.
• Leads cross-divisional teams to develop and implement new or improved processes that deliver significant and successful changes to the business.
• Partners with the director to build collaborative, process-centric cross-divisional teams and processes to influence and sustain improvements and changes.
• Influence across company and several levels up to promote a continuous improvement culture, including change management, that automatically drives future initiatives on a consistent basis, ultimately to generate multi-year value creation strategies.
• Maintains expertise of process improvement trends, change management techniques and leading practices occurring in the marketplace and works with management to facilitate strategic direction and process enhancement.
• Develops and maintains process improvement and change management course work and self-serve tool set in support of company objectives.
• Manage Statement of work (SOW) outcomes/deliverables for contractors and temporary staff.
• Provide change management expertise to contractors and less experienced resources.
• Partners with the director to prioritize requests and level-load work across the team in alignment with priorities.
• Leads Continuous Improvement/Change Management community of practice.

Required

• 7 years of experience in management consulting, project management, change management, organizational development, Lean/Six Sigma process improvement, or related experience.
• Bachelor’s degree with a focus in business administration, organizational development, or a related discipline, or an additional two years of training/experience in lieu of this degree.
• Proven project and change management skills, and the ability to apply research and best practices to existing business problems.
• Ability to lead analysis studies in multiple areas and lead project definition and recommendations.
• Experience using a data-driven approach for decision making and solution implementation.
• High school diploma or equivalent is required.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Preferred

• Experience in a leadership role managing projects that directly affect multiple organizations, departments, and/or the entire company.
• Exhibits deep business acumen that allows for quick development of strong relationships with senior leaders to effectively influence and collaborate to meet organizational needs.

• Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.
• Possess an innovative and solutions-focused mindset, with the ability to cut through complexity and ambiguity, prioritize effectively, set clear goals, and operate in an agile fashion.

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees. Alaska/Hawaiian/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Note: We don’t typically hire at the top of the range.

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off
   

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Equal Employment Opportunity Policy Statement  

It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.   

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.  

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”).  All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.   

To implement this policy, we will: 

(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; 
(2) Ensure that employment decisions are based only on valid job requirements; and 
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. 

Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions  of VEVRAA. 

Government Contractor & Department of Transportation (DOT) Regulations 
Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.