Inflight Duty Manager

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you. 

The Inflight Duty Manager is the sole subject matter expert in carrying out the responsibility for all aspects of current, contingent and emergency operations while remaining the point of contact for all Inflight-related matters in the NOC at Alaska Airlines (AS). As an individual contributor, this role exercises considerable judgement to make decisions regarding working with the Network Director, Flight Ops, Crew Scheduling, hotel and ground transportation services, Security and all other operational stakeholders to positively impact flight attendants and sustain an on-time, safe operation 24/7, 365.

• Serves as the Inflight Duty manager (IFDM) at the Network Operations Center (NOC).
• Serves as the VP Inflight Services representative to the NOC and acts as an integral part of the operational control function of the airline while working with the NOC bridge team (Network Director, Manager of Flight Dispatch Operations, Tech Ops Manager, Flight Operations Duty Manager (FODM) and Crew Resources Manager) and all other operational stakeholders as it pertains to the operation of flight.
• Acts as the primary Inflight Services first responder during crisis, emergency or irregular operations.
• As such the IFDM is responsible for making decisions on behalf of the Inflight leadership and providing operational support for flight attendants outside normal base business hours.
• Utilizes flight attendant and management feedback, monitors base operations, and works with base management to improve flight attendant service levels.
• Has knowledge of and expertise of the CBA and understands its scope and interpretation.
• Uses this knowledge to ensure that flight attendants and other divisions comply with the contract in order to improve operational efficiency.
• Serves as a subject matter expert on company policy, contractual issues, FARs and flight related procedures for all fleets.
• Maintains knowledge of inflight operations and procedures and attends training as required to maintain proficiency.
• Participates in projects/meetings to support the IFDM with appropriate collateral duties assigned.
• Acts as liaison between Inflight Services and other divisions to provide a consistent, quality product to our flight attendants and customers.
• Executes company policy with respect to operational matters.
• Provides input to the Inflight Services Leadership.
• Responds to incidents or accidents as necessary using NOC/local domicile plan.
• Serves as Inflight Services on-scene responder as necessary during incidents/accidents.
• Trains as necessary to be able to provide this function.

Required

• 4 years of experience in Inflight services, Inflight operations, Crew scheduling, or related airline experience, in roles with increasing levels of responsibility and expertise.
• Bachelor’s degree (preferred focus in aviation management, business, or related field), or an additional two years of relevant training/experience in lieu of this degree.
• Clear pre-employment DOT testing.
• High school diploma or equivalent.
• Minimum age of 21.
• Must be authorized to work in the U.S.
• Ability to complete Alaska Airlines’ initial training, holds and maintains FAA Flight Attendant Certification with a strong record of compliance through recurrent training; experienced in overseeing training programs and ensuring regulatory alignment across teams.
• Expert in handling complex, high-stakes operational scenarios, with a proven ability to implement scalable solutions and drive performance under pressure.
• Extensive background in fostering a culture of accountability, engagement, and continuous improvement.
• Successfully contributed to cross-functional projects aimed at improving operational efficiency, safety, and customer experience.
• Utilized advanced Microsoft Office Suite skills—particularly Excel—for tracking performance metrics and generating data-driven reports.
• Applied working knowledge of Crew Management Systems and Departure Control Systems to support crew scheduling and irregular operations.
• Produced clear, professional written communications and reports; consistently communicated effectively across teams and departments.
• Analyzed operational data, schedules, and procedures to support informed decision-making and process improvements.
• Actively participated in inflight operations, demonstrating adaptability and readiness during high-impact scenarios.
• Volunteered for travel assignments to assist with crew performance, training, and continuity during irregular operations or challenging conditions.
• Maintained flexible availability to support 24/7 operations, including coverage during weekends, holidays, and critical events.

Preferred

• 3 years of Inflight experience.
• Base leadership preferred
• Experience working in an operational control office environment.
• Experience preparing verbal and written investigative reports.
• Knowledge of aviation industry.
• Knowledge of FAR 121.

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees. Alaska/Hawaiian/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Note: We don’t typically hire at the top of the range.

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off
   

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Equal Employment Opportunity Policy Statement  

It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.   

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.  

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”).  All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.   

To implement this policy, we will: 

(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; 
(2) Ensure that employment decisions are based only on valid job requirements; and 
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. 

Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions  of VEVRAA. 

Government Contractor & Department of Transportation (DOT) Regulations 
Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.