Principal Commercial Products Manager

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

As an individual contributor, the Principal Commercial Products Manager (CPM) manages the commercial performance of one or more of our revenue products (First Class, Main Cabin, ancillaries, etc.). This role leads integrated product teams and advances Alaska and Hawaiian’s commercial products by partnering with internal and external parties. The CPM builds the cross-product strategy for their product portfolio and leads through influence across the enterprise to deliver business results for their assigned products.

• Define and execute long-term strategies across product portfolio. Optimize cross-product strategy by positioning products according to identified customer needs.
• Execute long-term product strategies. Create/maintain product roadmaps to maximize revenue growth opportunities using our competitive advantages, and lead market innovation to improve competitive positioning.
• Actively seek out and develop cross-divisional relationships to ensure the customer journey is supported across all channels.
• Utilize program management best practices to deliver against program baselines (financial, operational, strategic, etc.) and optimize product performance.
• Build and lead cross-functional integrated product team to execute strategic plan alongside enterprise stakeholders based on business priorities.
• Establish Product business rules, goals, and competitive set. Build recommendations on pricing and product attributes to align with enterprise-wide roadmaps.
• Serve as subject matter expert on assigned Products through a deep understanding of customer needs, product policies, and financial statements.
• Partner with Strategy and Business Development leaders to define future product requirements.
• Work closely with our Enterprise Project Management Office and business implementation leaders who project manage the implementation of new products or product changes.
• Develop and implement product-specific go-to-market plans, working across departments to execute on a single, integrated plan.
• Define and monitor key performance indicators (leading and lagging) to ensure performance to business goals and sustained alignment between product design and performance.
• Is ultimately responsible for assigned revenue product Profit & Loss (P&L), forecast, budget success, and management.
• Collaborate with leadership to define and communicate ongoing product plans to continually improve the customer/end-user experience leveraging data, user feedback, and product performance.

Required

• 7 years of experience in product or program management, project management, product ownership, or related area.
• Bachelor’s degree in a related business field, or an additional two years of relevant training/experience in lieu of this degree.
• Demonstrated understanding program management best practices or product management.
• Demonstrated decision making, collaboration, consensus building, negotiation, and teamworking skills, including the ability to lead with influence.
• Demonstrated ability to lead through change.
• Ability to present both technical and non-technical content to internal and external partners.
• Excellent written and verbal communication skills with diverse audiences, including colleagues, executives, partners, and customers.
• Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).
• High school diploma or equivalent is required.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Preferred

• Prior airline, aviation or travel & hospitality industry experience.
• Skilled in presenting and storytelling data-driven, strategic insights.
• 2+ years of experience in data analysis, data modeling, or working with structured data, with a strong preference for proficiency in SQL.
• Experience leading cross-functional teams.
• Advanced degree in Business or related field.
• Experience managing third party relationships.
• Demonstrated ability to manage multiple projects with increased complexity.

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees. Alaska/Hawaiian/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Note: We don’t typically hire at the top of the range.

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off
   

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Equal Employment Opportunity Policy Statement  

It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.   

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.  

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”).  All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.   

To implement this policy, we will: 

(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; 
(2) Ensure that employment decisions are based only on valid job requirements; and 
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. 

Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions  of VEVRAA. 

Government Contractor & Department of Transportation (DOT) Regulations 
Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.