Manager Inflight Duty Program

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you. 

The Manager, Inflight Duty Programs, is responsible for executing the strategy for inflight operational response and coordination at Alaska Airlines. As a people leader, this role leads and sets priorities for the Inflight Duty Manager (IFDM) team, who serve as the central point of contact for all inflight-related matters within the Network Operations Center (NOC). This leader ensures 24/7/365 operational support by driving cross-divisional collaboration with stakeholders such as Network Operations, Flight Operations, Crew Scheduling, Security, and Airport Operations. They are accountable for developing and refining standard operating procedures, managing incident debriefs and root cause analyses, and briefing senior leadership on high-visibility events to enhance response readiness and ensure a safe, reliable, and efficient operation.

• Lead and establish priorities for the Inflight Duty Manager (IFDM) team, ensuring seamless 24/7 operational support and response for inflight events and irregular operations.
• Execute the inflight operational response strategy with a 6–12-month horizon, including ownership of procedures, checklists, and coordination with cross-functional NOC teams.
• Make operational decisions related to inflight event management, crisis response, and day-to-day service levels, driving continuous improvement through lessons learned and feedback.
• Develop people through effective performance management, coaching, and delegation of stretch assignments to build team capacity for current and future operational needs.
• Shape team culture through leadership presence, reinforcing expected behaviors, and fostering collaboration with internal and external partners.
• Serve as a subject matter expert on company policies, contractual agreements, FARs, and flight-related procedures, ensuring compliance and informed decision-making.
• Partner with senior leadership to brief on critical events, trends, and recommendations for improving inflight operational readiness.

Required

• 5 years of experience in inflight operations, crew scheduling, or operational control center functions.
• 2 years of leadership experience.
• Bachelor’s degree, or an additional two years of relevant training/experience in lieu of this degree.
• Ability and willingness to fly as a crew member as needed, including during irregular operations, and inclement weather conditions.
• Ability to complete Alaska Airlines’ initial training/IOE, hold FAA flight attendant certificate, and remain qualified through recurrent training.
• Proven ability to lead teams in high-pressure, fast-paced operational environments.
• Experience developing Standard Operating Procedures (SOPs) and leading continuous improvement initiatives.
• Strong problem-solving skills with the ability to make sound decisions under pressure.
• Excellent written and verbal communication skills, including experience briefing senior leaders.
• High school diploma or equivalent.
• Clear pre-employment DOT testing.
• Minimum age of 21.
• Must be authorized to work in the U.S.

Preferred

• 7 years of Inflight, Crew Scheduling, or Operational Control Center (SOCC/NOC/OCC) experience.
• Base leadership experience.
• Experience leading investigations and preparing incident reports.
• Knowledge of aviation industry operations and regulations.

• Embody our values to own safety, do the right thing, be caring and kind, and deliver performance. 
• Create a culture where all employees feel safe, engaged, and included.

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees. Alaska/Hawaiian/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Note: We don’t typically hire at the top of the range.

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off
   

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Equal Employment Opportunity Policy Statement  
It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.   

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.  

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”).  All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.   

To implement this policy, we will: 

(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; 

(2) Ensure that employment decisions are based only on valid job requirements; and 

(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. 

Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions  of VEVRAA. 

Government Contractor & Department of Transportation (DOT) Regulations 
Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.