Network Operations Policy & Procedures Specialist

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you. 

The Network Operations Support Policy & Procedures Specialist researches, develops documents and implements policies and procedures promoting safety, compliance, network operations and central load planning functions for Alaska Airlines. This role provides support to frontline Operations, CRC, ramp and departure coordinator agents, vendors, and leadership by interpreting policy, updating manuals, assisting with investigations, training, responding to inquiries, and making on-site visits for Alaska Airlines (AS) and Horizon Air (QX).

• With limited direction from the Manager of Network Operations Support, work independently to research, develop, document, and implement policies and procedures applicable to load planning and network operations support.
• Take initiative to develop solutions to training program requirements, create training materials, and approve training curriculum and instructional materials.
• Create, modify, maintain, and ensure the accuracy of the Customer Service Manual Vol 4, NOC Manual, cornerstone bulletins, and other divisional documents, and proactively analyze the need for periodic refresher communication.
• Analyze the effectiveness of new and existing policies and procedures and make recommendations for change.
• Make recommendations on the selection and creation of necessary training products.
• Influence cross-divisionally in the development of new enhancements to load planning and partner/build effective working relationships across divisions and organizational levels (e.g., directors, managers/supervisors, trainers, team coaches, frontline employees, etc.).
• Facilitate divisional/cross-divisional teams through Safety Risk Assessments (SRA) in support of the Safety Management System (SMS) and implement policy and procedure changes driven by SMS.
• Researches, develops, documents, and implements policies and procedures applicable to Operations and CRC agent functions.
• Provides support to frontline operations agents, ramp, communication coordinator agents, representatives, and leadership by interpreting policy, assisting with investigations, responding to inquiries, and making on-site visits.
• Acts as subject matter expert (SME) for System Operations Control and Airport Operations & Customer Service (AOCS), as well as other departments and divisions, in the creation and/or change of policy and procedures.
• Facilitates meetings and assists with NOC product implementations both on and offsite.

Required

• 2 years of experience working in airline operations, central load planning, network operations support, ramp operations, departure coordinator, or policy and procedure experience.
• Bachelor’s degree, or an additional two years of relevant experience in lieu of degree.
• Proficiency with Microsoft Office applications (e.g., Outlook, Word, Excel, PowerPoint).
• Process and detail-oriented with the ability to:
  • Interpret, develop, and articulate efficient procedures for frontline functions.
  • Grasp complex issues and processes and evaluate elements relevant to load planner functions.
  • Communicate in a simple, clear, and concise manner.
  • Identify opportunities for process improvement.
• Willingness to challenge assumptions and question the validity of established policies and procedures.
• Excellent organizational skills, with the ability to manage several projects under limited supervision.
• Ability and willingness to travel throughout the AS route system for approximately 10% of work hours.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Preferred

• Previous experience with updating Manuals or creating content.
• Thorough working knowledge of AS policies and procedures.
• Technical writing, training, job coaching, or supervisor experience.

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.  

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees. Alaska/Hawaiian/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Note: We don’t typically hire at the top of the range.

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off
   

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Equal Employment Opportunity Policy Statement  
It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.   

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.  

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”).  All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.   

To implement this policy, we will: 

(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; 

(2) Ensure that employment decisions are based only on valid job requirements; and 

(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. 

Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions  of VEVRAA. 

Government Contractor & Department of Transportation (DOT) Regulations 
Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.