Manager Station Operations

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you. 

The Manager, Station Operations (AKL/RAR) is responsible for owning the airport’s operation and executing on Alaska Airlines (AS) and Hawaiian Airlines (HA) strategy to ensure a superior level of customer service that will delight our guests. As a people leader, the Manager of Station Operations, leads and establishes priorities for the team to deliver a remarkable guest experience, and maintain the utmost safety standards.

• Lead team and establish priorities of station operations and employees.
• Execute on strategy necessary plans, budgets, and schedules.
• Assist in negotiating and managing vendor contracts.
• Make decisions related to all functions at the stations, including customer service, ticketing, baggage handling, cargo operations (weight and balance), passenger security, ramp service activities, and reservations in a manner to ensure compliance with company service standards, policies, and all national, local and or port authorities.
• Represent the company in the both communities through public relations activities.
• Manage all station resources, such as facilities, equipment, and supplies.
• Develop people through effective performance management and ongoing feedback, focusing on delegation for stretch assignments, growing and developing the team for capacity and growth, looking at performance across the team, and time management.
• Oversee and ensure compliance with collective employment agreements and labor relations practices in accordance with New Zealand and Cook Island employment law and union representation, as needed.
• Shape culture of team through action, presence, and reinforcement of behaviors.

Required

• Minimum 5 years of customer service or station operations experience, preferably with proven skills in passenger service, station operations, including cargo handling, ground operations, personnel administration, scheduling shift work, administering bargaining unit employees and budget controls.
• At least 2 years of leadership experience.
• Bachelor’s degree, or an additional two years of relevant training/experience in lieu of this degree.
• Strong understanding of compliance and the airline industry standards.
• Demonstrated understanding of international, New Zealand and Cook Island aviation standards, including International Civil Aviation Organization (ICAO) regulations, International Air Transport Association (IATA) procedures, and Civil Aviation Authority of New Zealand (CAA) rules and publications.
• Excellent communication skills (both written and verbal) to enhance both customer and employee satisfaction.
• Active listener who values diverse perspectives and fosters an inclusive environment.
• Ability to establish cross-functional, collaborative relationships with other teams and workgroups.
• Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).
• Ability and willingness to work a flexible schedule (e.g., weekends, holidays, and non-standard shifts).
• The position may be based in either Auckland or Rarotonga, depending on operational needs. Must be able to travel up to 50% of the time, including to/from AKL/RAR stations, and occasionally to the United States as necessary for company business.
• Must be authorized to work in New Zealand and the Cook Islands and meet relevant airport security clearance requirements including, but not limited to, the eligibility for an Airport Identity Card (AIC).

Preferred

• Understanding of Alaska Airlines/Hawaiian Airlines System Regulations, policies and procedures.
• Knowledge of Sabre, Image, Amadeus or similar airline platforms.

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.  

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off
   

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Equal Employment Opportunity

Alaska Airlines, Hawaiian Airlines, and Horizon Air are committed to equal employment opportunity and comply with all applicable laws governing nondiscrimination in employment. We evaluate applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, or any other legally protected category.

Employment decisions are based solely on valid job requirements, and all personnel actions—such as hiring, training, promotion, compensation, and benefits—are administered without discrimination.

We are committed to providing reasonable accommodations to individuals with disabilities and ensuring a respectful, inclusive, and harassment-free workplace.