Learning Management System Administrator

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you. 

The Learning Management System (LMS) Administrator is responsible for developing solutions to all aspects of the LMS system and Inflight training programs at Alaska Airlines (AS). This Administrator creates and organizes the construction of training certifications by determining the proper e-courses, on the job training/practical training, surveys, tests/exams, requirements, and competencies to be included for each training certification. As an individual contributor, this role maintains and makes recommendations to improve the learning management system and associated training programs for AS Inflight division.

• Takes initiative to develop solutions for the learning management system and training programs.
• Manages development and actions that are associated with the Flight Attendant Website, including messages regarding updates, upgrades, testing, changes to mobile app, any/all related information.
• Acts as an internal consultant by analyzing feedback, usage, defects, and makes recommendations for enhancement opportunities to drive continual improvement on system functionality to support business practices.
• Shares knowledge on the basis use of the system’s self-service functionalities and manage Inflight trouble tickets.
• With limited direction from leadership, works independently to create, organize, test, and monitor the construction of training certifications, curricula, and targeted audience groups by determining the proper e-courses, on the job training/practical training, surveys, tests/exams, reports requirements, and competencies to be included for each training certification.
• Develops and manages security roles and groups for the training programs and workforce needs.
• Proactively develops appropriate measures to ensure learning initiatives are effective and in alignment with business strategies.
• Develops comprehensive project plans of LMS work to be shared with vendors/business partners.
• Writes and maintains technical procedures, documentation and job aids.
• Performs other duties as assigned.

Required

• 2 years of functional support experience with learning content management systems and content development, or related experience.
• Bachelor’s degree in Learning and Development, Computer Science, Information Technology or related discipline, or 2 years of additional work experience in lieu of degree.
• Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).
• Detail oriented and highly organized, with the ability to multi-task and work independently with limited guidance in a fast-paced environment.
• Ability to work effectively with all levels in the organization and vendor companies, provide insights and recommendations, and collaborate to solve complex challenges.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Preferred

• Effective written and verbal communication skills with a strong ability to influence and build support for ideas.
• Strong organization, workload prioritization and time management skills.
• Strong professional curiosity and demonstrated initiative and accountability to drive results.
• Certificate in Instructional System Design.
• A minimum of 2 years inflight management or trainer experience.

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees. Alaska/Hawaiian/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Note: We don’t typically hire at the top of the range.

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off
   

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Equal Employment Opportunity Policy Statement  

It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.   

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.  

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”).  All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.   

To implement this policy, we will: 

(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; 
(2) Ensure that employment decisions are based only on valid job requirements; and 
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. 

Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions  of VEVRAA. 

Government Contractor & Department of Transportation (DOT) Regulations 
Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.