Director Inflight Training & Standards

As a Horizon Air flight attendant, you’ll fly regionally throughout the West, creating signature inflight experiences can make for a fun and challenging career. Our flight attendants always keep safety as their number-one priority and always bring their best selves to work. If you can manage a flexible schedule, commit to upholding our high standards, and create remarkable moments that people will remember, we want to hear from you.  

The Director, Inflight Training & Standards sets the long-term strategy and oversees the financial performance of Inflight training and standards at Horizon Air. As a people leader, this role establishes strategic goals and direction for a team of leaders responsible for flight attendant safety and training standards, including initial, recurrent, and service training, regulatory compliance, safety management, and Inflight leadership development.

• Establish strategic goals and direction for a team of people leaders across multiple disciplines, including Inflight training, compliance, safety, systems, and development.
• Set long-term strategy for Inflight training and standards with a 12+ month horizon, ensuring alignment with Horizon Air’s operational and regulatory objectives.
• Develop people through effective performance management and ongoing feedback, focusing on fostering strategic and systems thinking, development of talent, and succession planning across teams and disciplines.
• Shape culture of the team through action, presence, and reinforcement of behaviors that support safety, compliance, service excellence, and development.
• Direct all aspects of Inflight training and leadership programs, including development, delivery, assessment, and standardization of initial, recurrent, and service training.
• Oversee safety management systems (SMS), safety risk assessments, and regulatory compliance to ensure adherence to FAA and company standards.
• Establish and maintain consistency in Flight Attendant Regulations (FARs) and qualifications through training programs and instructor development, including audits and regulatory assessments.
• Partner with the FAA to obtain approval for new and revised training curriculum segments and interpret regulatory requirements related to Inflight services.
• Influence Inflight training strategy by driving innovation in training technologies and delivery methods, and partnering cross-divisionally to align on common training strategies.
• Partner with the Association of Flight Attendants (AFA) and Brand Marketing to ensure compliance with contractual obligations and delivery of service standards that reflect Horizon’s brand.
• Participate in the Duty Officer program and fly as a working crew member as needed to maintain operational readiness.

Required

• 7 years of experience in inflight, training, safety or compliance or a combination of these disciplines.
• 4 years of leadership experience, with at least 2 of those years directly leading people.
• A Bachelor’s degree in a related field, or an additional two years of experience in lieu of this degree.
• Ability to complete Horizon Air’s initial training/IOE, hold an FAA flight attendant certificate, and remain qualified through recurrent training.
• Operational flexibility, including the ability to work nights, weekends, holidays, and fly as a working crew member as needed.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Authorization to work in the US and enter/exit the US & Canada.
• High school diploma or equivalent.
• Minimum age 21 and willing and able to serve alcohol.

Preferred

• Experience managing multiple workgroups and leading cross-functional teams.
• Demonstrated knowledge of 14CFR Part 121 air carrier operations, approved training programs and inflight operations.
• Knowledge of appropriate FAA Advisory Circulars, applicable regulatory guidance and the flight attendant certification processes.
• Proven ability to lead and deliver cross-divisional projects on time and within budget.
• Strong strategic thinking and ability to influence operational outcomes, set direction, and execute action plans.
• Demonstrated ability to leverage business acumen and analytics to negotiate and align across divisions.
• Ability to rapidly organize complexity, adapt to new systems and processes, and lead others through change.
• Leadership style that reflects passion, humility, and resolve, with a commitment to working beyond divisional boundaries.
• Outstanding communication (e.g., verbal, written, presentation) and interpersonal skills, with the ability to create collaborative relationships that drive outcomes in the best interest of the company, with others in the organization, and with key external business partners.

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

The pay range and total target compensation package listed above is the expected pay offered for this position at the start of employment. Your pay will be based on multiple factors, including and not limited to location, your relevant experience/level, experience level, and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees. Alaska/Hawaiian/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Note: We don't typically hire at the top of the range. 

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air with high priority status 
• Select number of confirmed travel credits provided annually 
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off 

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated. 

Equal Employment Opportunity Policy Statement  

It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.   

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.  

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”).  All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.   

To implement this policy, we will: 

(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; 
(2) Ensure that employment decisions are based only on valid job requirements; and 
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. 

Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions  of VEVRAA. 

Government Contractor & Department of Transportation (DOT) Regulations 
Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.