Senior Vendor Performance Management Specialist

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you. 

The Senior Specialist Vendor Performance Management (VPM) is a subject matter expert in leading strategic supplier relationships and performance management at Alaska Airlines (AS). As an individual contributor, this role exercises considerable judgment to independently perform spend and operational performance analysis, facilitate performance reviews, develop storytelling and deliver briefings to leadership, build and maintain strong relationships with vendors and lessors to meet corporate objectives and improve performance.

• Serve as the primary strategic & performance contact with PBH, Tier 1 and critical Tier 2 vendors, ensure contract adherence, facilitate working and leadership-level meetings between the Company and vendors, track commercial and operational performance, manage internal and external stakeholder inquiries and resolve action items effectively and promptly for significant operational initiatives.
• With minimal direction from leadership, exercise considerable judgement to lead vendor relationships and make decisions in vendor performance management.
• Collaborate with internal stakeholders such as Supply Chain Management, Maintenance & Engineering, Legal, FP&A, etc., to review vendor contracts, identify areas of concern, analyze commercial and operational terms of contract, and independently develop business and contractual strategies to meet internal goals and objectives.
• Track vendor concerns raised by the business, negotiate remedies and outcomes that act in the best interest of the Company.
• Track compliance to and measurement of contractual guarantees and service level commitments, and secure remedies from vendor when guarantees or service level commitments are not met.
• Proactively and independently identify, analyze and develop storytelling on vendor risks or strategic opportunities and brief leadership with a goal to raise safety, cost, quality, and labor relations standards with vendors.
• Develops, facilitates, and monitors progress on Company and organizes regular vendor business reviews to ensure contract compliance and operational performance.
• Produce and send to vendors and lessors monthly utilization reports, approve, and process invoices (and claims) related to PBH contracts and maintenance reserves.
• Validate annual escalation calculations and generate or revise purchase orders.
• Represent Maintenance & Engineering’s voice in vendor surveys, regular meetings, and business reviews.
• Assists Supply Chain Management in developing the supply base to mitigate operational, financial and geopolitical risk to strategically align with the Maintenance & Engineering operation and objectives.
• Contribute to the development of tools and processes which make our team and vendors more efficient (and effective); maintain effective databases to track vendor performance and capture remedies, analyze key performance metrics to root cause performance issues and drive change.
• Specific fleet type, vendors, and/or ATA chapters as assigned.
• Work across the Maintenance & Engineering Department to ensure that supplier partnerships are effectively integrated and meeting performance expectations.

Required

• 4 years of experience in vendor management; or related area.
• Bachelor’s degree or an additional two years of relevant training/experience in lieu of this degree.
• Excellent interpersonal, presentation and communication (e.g., verbal, written, and listening) skills.
• Detailed oriented and highly organized, with ability to multi-task and work independently with limited guidance in a fast-paced environment.
• Strong critical thinking, analytical, and problem-solving skills.
• Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Preferred

• Preferred experience in strategic sourcing, procurement and/or material management at a major airline.
• Preferred experience in category management including developing category strategies to present to executive stakeholders.

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Geo 1 (Honolulu): $88,350 - $132,550

Geo 2 (Seattle): $97,200 - $145,800

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Horizon employees. Alaska/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Note: We don’t typically hire at the top of the range.

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off
   

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Equal Employment Opportunity Policy Statement  

It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.   

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.  

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”).  All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.   

To implement this policy, we will: 

(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; 
(2) Ensure that employment decisions are based only on valid job requirements; and 
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. 

Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions  of VEVRAA. 

Government Contractor & Department of Transportation (DOT) Regulations 
Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.