Business Partner Performance and Accountability Program Manager

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you. 

The Business Partner Performance and Accountability Program Manager is the sole subject matter expert in driving Airport Operations and Customer Service (AOCS) vendor performance, developing and driving corrective action plans, and serves as the primary vendor focal point for the operation. As an individual contributor, this role defines long-term strategy for the strategic blend of business partners supporting the operation and exercises considerable latitude and initiative to solve complex issues associated with individual business partner performance, termination and transition decisions, and conflict resolution.

• Define long-term strategy that drives AOCS business partner accountability and performance to ensure operational needs and metrics are consistently achieved.
• Exercise considerable latitude and initiative to develop and maintain business partner relationships at both the executive and regional/local levels to ensure alignment, drive needs of the business, and proactively address issues before they become operational concerns.
• Collaborate with senior AOCS operational leadership on business partner performance across multiple accounts, oversee management of scorecard process and associated credits/penalties, develop and drive corrective action plans, and manage vendor termination and transition plans.
• Lead and own quarterly business review (QBR) process with business partner leadership to review performance and productivity, arbitrate penalty disagreements, and review strategic performance plans.
• Influence and manage strategic blend of business partners across the system to protect and minimize Alaska operational exposure.
• Partner with supply chain and make decisions on vendor identification, contract negotiations, rate and wage adjustment requests, and request for proposal (RFP) reviews.

Required

• 7 years of experience in airline operations, including specific focused experience leading vendor management or program management oversight.
• Bachelor’s degree with a focus in business administration or similar, or an additional 2 years of training/experience in lieu of this degree. 
• 2 years of leading cross-functional teams, programs, or projects.
• Strong operational experience with responsibility for achieving performance targets.
• Demonstrated success in working with business partners including negotiating vendor contracts and dispute resolution.
• Strong interpersonal and communication (e.g., verbal, written, presentation) skills, with the ability to create collaborative relationships that drive outcomes in the best interest of the company, with others in the organization, and with key external business partners.
• Calm, diplomatic approach to problem solving with an ability to evaluate complex issues, understand multiple perspectives and find mutually agreeable solutions.
• Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).
• Strong attention to detail, with the ability to multi-task and follow-through to completion.
• Ability to travel up to 25%
• High school diploma or equivalent is required.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Preferred

• Airline vendor operational experience
• Experience with data mining and reporting tools (e.g. Tableau)

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Horizon employees. Alaska/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Note: We don’t typically hire at the top of the range.

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off
   

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Equal Employment Opportunity Policy Statement  

It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.   

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.  

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”).  All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.   

To implement this policy, we will: 

(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; 
(2) Ensure that employment decisions are based only on valid job requirements; and 
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. 

Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions  of VEVRAA. 

Government Contractor & Department of Transportation (DOT) Regulations 
Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.