Director Regional Station Operations

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places. 
 

The Director Regional Station Operations sets the long-term strategy and oversees financial performance for a team of managers and employees within an assigned region of the Horizon Air station network. This leader implements operational plans to ensure stations within their designated region meet performance objectives, compliance guidelines, and financial objectives.

As a senior leader, this role champions a superior level of customer service and ensures our employees deliver a remarkable guest experience that will delight our guests at the airport while ensuring the utmost safety standards are upheld.

• Establish strategic goals and implement operational plans to ensure stations in the region meet performance objectives and compliance guidelines.
• Shape culture of the team through action, presence and reinforcement of behaviors to build and maintain a culture of safety & compliance at all levels of the Station Operations group within the region, with a strong commitment to our “Ready, Safe, Go” culture.
• Develop people through effective performance management and ongoing feedback focusing on fostering strategic and systems thinking, development of talent, and mentors managers and supervisors in the region to facilitate a culture of belonging, succession planning and career progression.
• Establish and ensure effective communication with frontline and field supervisory staff that builds alignment around continuous improvement and attainment of strategic goals.
• Develop the annual regional budget and ensure it aligns with divisional and organizational goals and objectives; drive annual budget adherence.
• Partner with and act as a liaison between all stations within the region and other appropriate stations or departments to ensure support services are provided.
• Represent Horizon Air and Alaska Airlines at various community and airport meetings as needed.
• Anticipate equipment, technology, and facility planning needs to ensure optimal efficiency, productivity and financial performance within the region.
• Coordinate and assist with the interview and hiring process for new management positions for all stations in the region.

Required

• 7 years of station experience with proven skills in passenger service and stations operations, which may include: cargo handling, ground operations (to include weight and balance, deicing, etc.) personnel administration, scheduling shift work and budget controls.
• 4 years of leadership experience with at least two of those years directly leading people.
• Bachelor’s degree or an additional two years of training/experience in lieu of a degree.
• Outstanding communication (e.g., verbal, written, and listening) and presentation skills, with a demonstrated commitment to clear and transparent communication.
• Unwavering commitment to ensuring safety and compliance.
• Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint and Outlook).
• Working knowledge of fiscal control systems, staffing processes, safety and security compliance.
• Proven ability to motivate employees to improve and enhance group dynamics as well as tactfully communicating with others to constructively resolve issues.
• Ability to travel for business as needed, up to 60% of the time.
• High school diploma or equivalent.
• Authorization to work in the U.S.
• Minimum age of 18.

Preferred

• Knowledge of TSA and FAA Regulations, and Horizon Air/Alaska Airlines Policies and Procedures.
• Knowledge of Sabre/Image.

Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated. 

• Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.
• Strong cross-divisional team leader who drives excellence, develops, mentors, coaches’ others and can create excitement around a compelling vision in a collaborative, team-oriented fashion.

This positon has the flexibility to be based at any of the stations in the Mountain Region (BIL, MSO, BZN, FCA, HLN, GTF, RNO, BOI) or Seattle. The salary range will vary dependng on where the new hire is based.

Salary range for BIL, MSO, BZN, FCA, HLN, GTF, RNO, BOI: 

$101,550 - $157,400

Salary range for SEA: 

$111,700 - $173,150

The pay range and total target compensation package listed above is the expected pay offered for this position at the start of employment. Your pay will be based on multiple factors, including and not limited to location, your relevant experience/level, experience level, and skillset while balancing internal equity relative to other Alaska/Horizon employees. Alaska/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Note: We don't typically hire at the top of the range. 

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines & Horizon Air with high priority status 
• Select number of confirmed travel credits provided annually 
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off 

For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.

Equal Employment Opportunity Policy Statement  

It is the policy of Alaska Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.   

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.  

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”).  All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.   

To implement this policy, we will: 

(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; 
(2) Ensure that employment decisions are based only on valid job requirements; and 
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. 

Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions  of VEVRAA. 

Government Contractor & Department of Transportation (DOT) Regulations 
Alaska Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Horizon Air and any employment offer will be withdrawn.