Manager Flight Attendant Experience

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

The Manager of Flight Attendant Experience serves as the division’s subject matter expert on the flight attendant experience at Alaska Airlines. As a people leader, this role sets strategic direction and prioritizes the work of a professional team focused on enhancing employee engagement and culture. The Manager oversees the development of key materials, including presentations, executive communications, reports, and divisional dashboards, while collaborating closely with Corporate Communications on both internal and external messaging. In partnership with the Enterprise Engagement Team, the Manager gathers actionable insights, feedback, and ideas from flight attendants and leads the planning and execution of initiatives that drive an exceptional employee experience across the Inflight division.

• Responsible for planning and implementing initiatives focused on improving the flight attendant experience
• Lead and develop a high-performing team to identify and drive continuous improvement opportunities, including conducting root cause analysis, developing solutions to complex or ambiguous issues, and ensuring regular feedback loops with flight attendants.
• Make strategic decisions and provide guidance on employee activities and events for flight attendants & management (across all domiciles).
• Facilitate cross-functional collaboration with the Enterprise Engagement Team, and Corporate Communications Team and other stakeholders to ensure alignment and integration of company-wide and divisional engagement & recognition strategies.
• Oversee the flight attendant pain point process, delegating ownership where appropriate and ensuring effective collaboration with stakeholders to resolve issues and communicate actions taken to frontline crew members.
• Manage team performance and development, providing regular coaching, performance feedback, and stretch opportunities to build skills, grow capacity, and support career progression within the team.
• Develop and oversee the implementation of recognition programs within the division.
• Serve as a voice for the Inflight division, representing the unique perspectives of flight attendants in enterprise-wide and HR-driven recognition initiatives.
• Model and reinforce a positive team culture through action, presence, and reinforcement of behaviors.
• Drive the collection of and synthesis of flight attendant specific feedback on various topics: onboard service, policy & procedure, scheduling, etc. leveraging surveys, focus groups, and direct engagement to inform leadership decisions.

Required

• 5 years of experience in project management, event planning, airline operations, or a related area
• 2 years of leadership experience
• Bachelor’s degree or an additional two years of relevant training/experience in lieu of this degree
• Experience in successful completion of complex, cross-functional projects
• Ability to clearly communicate with senior leadership and large audiences
• Strong project management skills and attention to detail
• Proficient problem solving, strategic thinking and organizational skills
• Strong interpersonal skills and a team approach to initiatives
• Ability to work collaboratively in a team environment
• Proficient in Microsoft office tools (Excel, PowerPoint, Access, Word, and Outlook)
• Ability to travel up to 25% of the time to support employee experience related activities
• High school diploma or equivalent
• Minimum age of 18
• Must be authorized to work in the U.S

Preferred

• Experience in aviation, as a flight attendant, and or inflight management

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Horizon employees. Alaska/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Note: We don’t typically hire at the top of the range.

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off
   

For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.

Equal Employment Opportunity Policy Statement  

It is the policy of Alaska Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.   

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.  

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”).  All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.   

To implement this policy, we will: 

(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; 
(2) Ensure that employment decisions are based only on valid job requirements; and 
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. 

Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions  of VEVRAA. 

Government Contractor & Department of Transportation (DOT) Regulations 
Alaska Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Horizon Air and any employment offer will be withdrawn.