Sales & Loyalty Market Manager

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

The Sales & Loyalty Market Manager is a subject matter expert in corporate self-managed accounts at Alaska Airlines. This role seeks opportunities in the Small Medium Enterprise (SME) sector, grows leads through the corporate landing page, develops lists of prospects, and engages new customers to grow the number and revenue from corporate ‘self-managed’ accounts leveraging Alaska’s small/medium business program.

• Grow volume of ‘self managed’ accounts leveraging new ‘Alaska for Business’ platform.
• Improve profitability of your portfolio of ‘self managed’ accounts including all air/card spend of linked travelers.
• Support ‘self managed’ accounts and ensure high-levels of satisfaction measured by a quarterly quantitative survey.
• Lead and execute local sales and loyalty events
• Assist in local efforts to increase credit card spend with a focus on top-spenders.
• Seek and cultivate new SME business – utilizes leads list generated from conferences, LinkedIn, business journals, Salesforce, teammate leads, and own network.
• Implement regional sales plans in accordance with corporate sales objectives, ensuring Alaska Airlines is well-positioned among its competitors, and leverages its position in the marketplace.
• Represent Alaska Airlines at industry, community marketing and promotional events to include public speaking, participation, coordination and activation.
• Establish and manag long-term relationships with new and existing accounts that build on ongoing strategies in the marketplace.
• Monitor competitive activity within the business sector and suggests possible strategies to gain a competitive advantage.
• Effectively manages and organizes time and resources, maximizing revenue opportunities at the most cost-effective rate for Alaska Air.
• Prepare and presents Quarterly Business Reviews to monitor revenue, commissions, and contract performance within the region to ensure maximum revenues and share goals are attained.
• Protect and grows a preference for Alaska Airlines in the unmanaged business travel community with accountability to key metrics.
• Strategize growth of EasyBiz usage amongst new, unresponsive and existing customers.
• Maximize revenue and identifies new opportunities by keenly analyzing and interpreting data.

Required

• 4 years of experience in sales, outside sales, or related area.
• Bachelor’s degree, or an additional two years of training/experience in lieu of this degree.
• Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook)
• Prior exposure to and use of travel industry data reporting sources such as ARC and PRISM.
• Familiarity with CRM tool Salesforce.
• Detailed oriented and highly organized, with the ability to multi-task in a fast-paced, dynamic environment.
• Strong organizational and time management skills, with the ability to cope with conflicts caused by competing priorities.
• Excellent communication skills (both written and verbal) to enhance both customer and employee satisfaction.
• Proven capability of working in an analytically-minded, fact-based sales and account management environment.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Horizon employees. Alaska/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Note: We don’t typically hire at the top of the range.

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off
   

For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.

Equal Employment Opportunity Policy Statement  

It is the policy of Alaska Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.   

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.  

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”).  All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.   

To implement this policy, we will: 

(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; 
(2) Ensure that employment decisions are based only on valid job requirements; and 
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. 

Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions  of VEVRAA. 

Government Contractor & Department of Transportation (DOT) Regulations 
Alaska Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Horizon Air and any employment offer will be withdrawn.