Agency Sales Manager

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you. 

The Agency Sales Manager is a subject matter expert for corporate travel management companies at Alaska Airlines. As an individual contributor, this role exercises considerable judgment to make decisions to drive incremental revenue, leveraging aspects of our agency and corporate customer partnerships.  

• Act as a subject-matter expert for TMC (Travel Management Company) business for Alaska Airlines.
• Builds key business relationships with TMC accounts focused on business travel growth opportunities for Alaska Airlines.
• With minimal direction from leadership, exercises considerable judgement to manage the pricing, cost analysis and negotiations of all TMC agreements with the aim of obtaining the highest market share and yield possible in individual marketplaces. 
• Partner with legal and risk management teams to construct contract-binding agreements.  
• Analyze revenue, discounts, and contract performance to ensure goal compliance and profitability.  
• Builds key business relationships with TMC accounts focused on business travel growth opportunities for Alaska Airlines.
• Develop marketing related promotions to help drive sales efforts, coordinating closely with marketing & business loyalty teams.
• Manage the portfolio of TMC agency accounts through sales calls, negotiating agreements, and coordination with pricing.  
• Strategize business growth and lead development of other agency accounts through collaboration with revenue management team to ensure special fares are filed accordingly and drive expected revenue per the terms of the agreement. 
• Monitor reporting and metrics to identify trends and to develop a strategy to ensure the company is positioned appropriately in market.
• Monitor revenue, commissions, and contract performance to ensure maximum revenues and share goals are attained.
• Effectively manage and organize time and resources, maximizing revenue opportunities at the most cost-effective rate for Alaska Airlines.
• Prepare and implement regional sales plan in accordance with corporate sales objectives and ensure Alaska Airlines is well positioned among its competitors and leverages its position in the marketplace. 

Required 

• 4 years of experience in outside sales, with a concentration in the retail service environment or related area. 
• Bachelor’s degree, or an additional two years of relevant training/experience in lieu of this degree. 
• Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook)
• High school diploma or equivalent. 
• Minimum age of 18.
• Must be authorized to work in the U.S. 

Preferred 

• Prior airline experience.
• Prior exposure to and use of travel industry data reporting sources such as ARC and PRISM.
• Proficiency with CRM tool Salesforce.
• Strong interpersonal skills, with the ability to drive outcomes in the best interest of the company.  
• Ability to establish cross-functional, collaborative relationships with other teams and workgroups. 
• Strong organizational and time management skills, with the ability to cope with conflicts caused by competing priorities.  

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable. 

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Horizon employees. Alaska/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Note: We don’t typically hire at the top of the range.

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off
   

For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.

Equal Employment Opportunity Policy Statement  

It is the policy of Alaska Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.   

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.  

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”).  All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.   

To implement this policy, we will: 

(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; 
(2) Ensure that employment decisions are based only on valid job requirements; and 
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. 

Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions  of VEVRAA. 

Government Contractor & Department of Transportation (DOT) Regulations 
Alaska Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Horizon Air and any employment offer will be withdrawn.