Ground Service Trainer

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places. 

The station trainer is responsible for facilitating learning via classroom, email or one-on-one instruction at Horizon Air. The trainer will incorporate a wide variety of training methods and applications to accommodate multiple learning styles. The trainer will use a variety of resources to ensure all training is following current Policy and Procedures to train new or revised processes, new aircraft, or when training new agents.

• Follow established procedures, with additional research to deliver below wing training including deicing to support all ground employees.
• Performs audits to ensure training and compliance records are up to date.
• Helps team by coaching new and existing employees.
• Champions Safety and the QX Culture when working with employees.
• Provide input on training needs through audits and compliance checks.
• Schedules Ramp Practical Training (RPT) for new employees.
• Works with transfer employees to ensure all training is complete and up-to-date.
• Work with ground employees to maintain compliance with training and bulletins.
• Monitors records to ensure all recurrent training is completed yearly.
• Schedule Load Coordinator training for initial and recurrent for all applicable agents.
• Other duties as assigned.

Required

• A minimum of 6 months of customer service or airline operations experience.
• Must be comfortable with all below wing procedures to include deicing in stations where the Horizon team performs that function.
• Proven facilitation, presentation, and listening skills.
• Strong verbal, written, interpersonal, and influential communication skills.
• Strong attention to details.
• Ability to manage changing priorities, meet deadlines and adapt to a changing business environment.
• Excellent ability to build report and tactfully communicate with others.
• Self-starter who takes initiative in finding solutions to difficult and unique problems/opportunities.
• Proficient in Microsoft Office Suite: Word, Excel, and Outlook.
• Highly enthusiastic, team oriented and self-motivated.
• High school diploma or equivalent.
• Able to lift up to 50 lbs.
• Authorized to work within the US.

Preferred

• A minimum of 1 year of customer service or community service experience.

Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated. 

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off
   

For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.

Equal Employment Opportunity
We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.

Government Contractor & Department of Transportation (DOT) Regulations

Alaska Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Horizon Air and any employment offer will be withdrawn.