Inflight Instructional Designer II

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

The Instructional Systems Designer II, Inflight designs and develops instructional content, including lesson plans, presentation materials, guides, handouts, job aids, and other training materials, for Flight Attendants at Alaska Airlines. The Instructional Systems Designer II, Inflight produces high quality regulatory and non-regulatory training programs. The Instructional Systems Designer II, Inflight partners with Inflight Training Delivery, Safety & Compliance, Policy & Procedures and learning community stakeholders to ensure training is compliant with current regulations while looking for ways to create engaging and innovative instruction. The Instructional Systems Designer II, Inflight is a Learning Management System (LMS) administrator responsible for managing and maintaining online course offerings, managing Inflight user groups, and providing periodic reports to Inflight and corporate leadership.

• Applies instructional design methods and best practices to define course requirements and create instructor-led and interactive course content.
• Develops learning objectives, course outlines, lesson plans, and courseware (including CBT, multimedia, and job aides) that complies with Federal Aviation Administration regulations and Alaska Airlines policy.
• Ensures that all training programs conform with 14 CFR Part 121 air carrier operations, approved training programs, and inflight operations.
• Works with Subject Matter Experts to develop or revise curriculum based on FAA Advisory Circulars, applicable regulatory guidance, and Flight Attendant certification processes.
• Coordinates with Inflight Leadership, subject matter experts, other divisions within Alaska Airlines, outside agencies (FAA/TSA), and vendors as required.
• Writes and maintains technical procedures, documentation, and job aids.
• Performs editing and quality assurance reviews of training materials.
• Maintains and makes recommendations to improve the LMS (Cornerstone) and associated training programs for AS Inflight division.
• Periodically creates courses, updates courses, assigns courses, and modifies student records in the LMS.
• Creates reports from data in the LMS to assist in tracking learner progress and other metrics.
• Provides technical support to Flight Attendants, instructors, and supervisors for both training content and technology questions.
• Focuses on continuous improvement of training methodologies and learning technologies and recommends changes as applicable.
• Performs other duties as assigned.

Required

• A minimum of 2 years of experience in technical writing or instructional design.
• A Bachelor’s degree in Instructional Design, Instructional Technology, Education, Business Communications, or related field or 2 years of additional work experience in lieu of degree
• Solid understanding of instructional design and performance improvement best practices.
• Experience developing courseware to current industry and adult learning standards, including experiential learning, eLearning, social learning, and micro-learning.
• Ability to communicate in an engaging and motivating manner with Inflight leadership and other key stakeholders.
• Ability to complete Flight Attendant Initial Training to become certified as a front-line Flight Attendant.
• Excellent verbal and written communication, project management, team leadership, customer facilitation, organization, and interpersonal skills.
• Ability to think originally and creatively and excel at meeting challenges with resourcefulness and innovative ideas.
• Advanced proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Preferred

• A minimum of 2 years of Flight Attendant experience.
• Experience in one of the following authoring tools: Articulate 360, Adobe Captivate, Camtasia, etc.
• Multi-media development experience using Adobe Creative Suite applications (audio, video, graphics, and/or animation).

Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated. 

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Horizon employees. Alaska/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Note: We don’t typically hire at the top of the range.

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off
   

For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.

Equal Employment Opportunity
We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.

Government Contractor & Department of Transportation (DOT) Regulations

Alaska Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Horizon Air and any employment offer will be withdrawn.